If your question is not amongst our FAQs email us at: firstname.lastname@example.org
How do I purchase a bottle from your shop?
Easy! Just click on ‘BOTTLE SHOP’ in our menu. This will take you to our aluminium bottle shop where you can purchase your chosen bottle.
When my bottles arrive, will they be empty?
Yes, your bottles will be empty when you receive them. We chose to do this so you can use them for life with whatever formula you like, just be sure to purchase the formula that corresponds to the right bottle. E.g: the Hand Wash Refill for the Hand Wash Bottle.
Can I reuse my bottles?
Yes, yes and yes! Our aluminium bottles are designed to be your bottle for life. Just rinse the bottle out with some warm water prior to squeezing in your subsequent refill product.
Can I choose to buy the bottles without the pump?
You can! If you deselect the pump option at the checkout, your order will arrive with just the aluminium screw-top lid.
What if I choose the pump option? Can I reuse it?
We want you to reuse where you can and these pumps can be reused for as long as possible! Just be sure to rinse the pump between each refill.
Your pump is made of plastic. Why?
At present, for aluminium cosmetic bottles there are no other alternatives to a plastic pump. It is our commitment to work with manufacturers and develop our product to find other alternatives for all our packaging to become as waste free as possible. This is something that’s in progress already. In the meantime, please reuse and when you can no longer reuse, we will take care of recycling them. Just pop them into the regular recycling bag that you will eventually send back to us!
How do I purchase a refill from your shop?
Easy! Just click on ‘REFILL SHOP’ in our menu and choose which refill pouch you’d like.
Can I use any refill with any bottle?
We ask that you use the refill that matches the bottle. E.g: the Hand Wash Refill for the Hand Wash Bottle.
How do I refill the bottle?
Easy! The aluminium pouch spout is made to fit snugly inside the aluminium bottle head so it can easily be squeezed and decanted. We recommend that you get as much product out of your aluminium bottle to begin with so add some water to the remaining formula before you put the new formula in. We’ve given you an extra 10ml of product in your refill pouch because we know…spillages happen!
When will I get my refill pouch?
Order it on demand and choose the 24hr shipping or 48hr at the checkout. Your refill pouch, in most cases, can be posted through your letterbox in a recyclable cardboard envelope.
Can I subscribe to refills?
Not at the moment, but we will be working on a subscription based model very soon.
What do I do with my refill pouches once I’ve squeezed the contents into my bottle?
The refill pouches are made from a combination of aluminium and a fine layer of plastic which helps protect the formula. This type of material requires a specific type of recycling to break it down. We need your help and small effort to send these pouches back to us once you have used them.
Inside your recyclable box there will be a recycling bag with a free return label?
Collect six pouches, stick on your free return label, reseal and pop it in the post box! You can also send your aluminium screw-top lids and plastic pumps to us in this bag. When we receive them, we then bulk send the returns to our recycling partner, Terracycle and they reprocess the pouches into other materials.
How should I prepare my refill pouches when I want to send them back?
We need to receive the pouches back clean and dry. Please rinse the refill pouches out with warm water, removing all of the product residue. Then dry the refill pouch with a towel before placing in the recycling bag. Please send the full refill pouch back, plastic lid and all!
Is it free to send the refill pouches back?
Yes! Postage to send your empty refill pouches back is always on us! Just place your refill pouches into the prepaid recycling bag and pop it in the post box.
You say your products are free from plastic but your pumps are plastic and some of the pouch is made of plastic?
Yes. As a company we are working towards eradicating plastic completely from our packaging and making all our packaging as reusable as possible. Most of our continued development will go into sourcing alternative materials. For now, if you want to have a completely plastic free product, then deselect the pump at the checkout. The pouches are the best component we have sourced at the moment to make refilling as easy as possible. You can read more about the material for our pouches below.
Is there any BPA in your products?
Our pumps are BPA free. The cosmetic grade liners inside our bottles and pouches are also BPA free. The cosmetic grade liners inside our bottles are also BPA free.
What are the pouches made of?
The pouches are made of a thin layer of aluminium (approx 60%) sandwiched between fine layers of plastic (approx 40% ). This plastic is needed to keep the formulas airtight. There are many benefits to this flexible packaging. This packaging uses 50% less energy to produce and has a 68% decrease in weight. We are already looking at a fully reusable option for our pouches moving forward. The packaging companies we work with just aren't there yet so it will take some more time.
What are the bottles made out of?
Aluminium. This is a durable material that exists in plentiful amounts in nature. Unlike plastic which needs petroleum, a non-renewable resource, aluminium is taken from bauxite. The Aluminium Association online has predicted that bauxite resources will last for centuries. Aluminium is also infinitely recyclable unlike plastic which downgrades every time it is recycled until rendered unusable. Aside from all of this, it also looks great in your bathroom!
What are the box mailers, refill pouch mailers and recycling bags made out of?
The box that comes with your first bottle is made out of cardboard and is very easily recycled. Your refill pouches will arrive in a recyclable cardboard envelope. Put the box and envelope into the mixed or paper recycling bin at home. Our recycling bags are made from recycled plastic and will also be recycled along with the pouches. We use no glue or tape on our boxes, only a paper sticker to seal.
Where do you source your packaging from at the moment?
At present our packaging is sourced from a specialist aluminium manufacturer in the Far East. Our boxes and recycling bags are sourced in the UK. When sourcing manufacturers in the UK to work with, we noticed that many of them outsource to a third party in the Far East and place high markups on the same products. This would have meant higher prices for our customers, so we decided to go direct. Whilst shipping from the Far East from a Carbon Emissions perspective is higher, we recognise that the Reuse and Refill element of our model saves Carbon emissions in the long term. We also ship in bulk where we can and use sea shipments over air.
Can I order a recycling bag online?
Yes. If you are purchasing one of our starter kits, the recycling bags are included. If you are re-purchasing and need a recycling bag, please select the option at the checkout and it will be included in your order for free.
What happens to my pouch when you receive it back for recycling?
We receive your pouches back to our warehouse directly through the post. Once we have collected enough in bulk, we then send these back to Terracycle who take care of all the re-processing of the materials including the recycling bag! They will also take care of the aluminium screw-top lids and plastic pumps. So please place these in the bag too.
How do they recycle the pouches?
The material in the pouches is shredded, washed and agglomerated into a crumb. It is then extruded into a pellet to make items such as park benches and outside furniture.
We can send all our waste back to you? Is that right?
Yes, aside from our cardboard boxes which are easily recyclable at home, that’s right. We want to take full responsibility for the life cycle of our products and we want to make it as easy as possible for you to help us do this. All we ask is that you commit to sending the pouches back in the pre-paid recycling bags. This effort will ensure you stay conscious!
Is recycling the answer?
We believe that recycling is a very efficient way of managing waste if it is implemented and managed properly. The problem we have at the moment is that we don’t know how to recycle correctly and our resources are stretched, with recycling often being sent abroad. Once this happens, waste often ends up dumped in the countryside and washed into the oceans by rain. By implementing a dedicated recycling programme that ensures we send our waste directly to our recycling partner, we have control over what happens to the waste we produce.
Are your formulas vegan?
Yes, our products contain no animal ingredients.
Are your products natural and organic?
Our products are 98% natural, but not organic. There are certain very safe ingredients such as Sodium Benzoate which protect the liquids that can’t be classed as natural but are key to the formulation. You can read more about our individual ingredients on our ingredients page.
v Are your products tested on animals?
No, our products are never tested on animals, nor are our ingredients.
What are your products scented with?
Pure essential oils. This means our formulas smell authentic to their ingredients and don’t have the heavy synthetic smell you can often find with mass produced formulas.
Are the products safe for all hair and skin types?
Absolutely! Because they don’t contain harsh chemicals such as SLS and parabens. As they are scented with essential oils, they are a lot gentler on the skin. Read about the ingredients and benefits here
What are SLS and parabens? Do your products contain them?
No, our products are free from SLS and parabens. SLS is short for Sodium Laureth Sulphate and is used in a range of personal care products from shampoo to toothpaste to face wash. It helps the product foam. Parabens were introduced in the 1950s and are used to prolong shelf life in products. Both ingredients have been linked to certain health problems when used over long periods of time.
Are your products sustainably and ethically sourced?
Yes. We work with suppliers that source their ingredients locally and responsibly with quality standards that work across their manufacturing processes.
Where are your products made?
We are currently working with a supplier based in Thailand. They source many of their ingredients locally and hand blend the formulas for us. The products are filled at their source and shipped to us in the UK. Our future goal is to bring all of our formula manufacturing into the UK where possible. This is a challenge as ingredients to make formulas are sourced from many different countries, however it is how they are sourced that is important to us.
Are your products palm oil free?
Yes, our products do not contain any palm oil.
Who is your charity partner?
Our charity partner is Waste Aid. https://wasteaid.org/ Often poorer countries have little or no infrastructure to manage the waste they produce which leads to dumping or burning spreading disease and polluting the environment. Waste Aid share and provide waste management and recycling skills in the world’s poorest places.
How do you support them?
We have committed to donating 1% of our profits to Waste Aid per year to help them with their mission. We will also raise awareness of their mission via our social communication channels where we can.
Where are your products stocked?
Online exclusively at www.thecbc.co
Where can I find The CBC on social?
You can find us on Instagram: @thecbc.co and on Pinterest: @thecbc
Can I resell The CBC products in person or online?
Without legal consent from The Conscious Beauty Co, you are not permitted to resell our products. We ask our customers to report any suspicious resale of The Conscious Beauty Co. products to us via email: email@example.com
All trademarks and registered names used on the website are the property of The Conscious Beauty Co.