When I’ve used my product from my bottle and don’t want to order a refill what should I do with the bottle?
Please request a box from us so you can send your aluminium bottle back. We will post it out to you free of charge and give you a returns label for you to send it back to us. We want to take responsibility for every aspect in the life cycle of our product so will sterilize and reuse this bottle. We need your commitment and a small bit of your time to help us do this- so send it back!
When will I get my refill?
Order it on demand and choose the 24hr shipping or 48hr at checkout! Your refill will come in a thin mailbox so can be posted straight through the letterbox.
How do I refill the bottle?
Easy! The pouch spout is made to fit snugly inside the aluminium bottle head so it can easily be squeezed and decanted. We recommend you get as much product out of your aluminium bottle to begin with so add some water to the remaining formula before you put the new formula in! You get 310ml in your refill pouch- just incase you get any spillages!
What do I do with my refills once I am finished?
The refill pouches are made from a combination of aluminium and a fine layer of plastic- which helps protect the formulation. This type of material requires a specific type of recycling to break it down. We need your help and small effort to send these pouches back to us once you have used them. Inside your box there will be a recycling envelope with postage paid direct to our recycling partner, Enval. Post your empty pouches back in this envelope and put through the letter box. For information on our recycling partner, and the process of recycling follow this link: ……………………
You say your products are free from plastic but your pumps are plastic and some of the pouch is made of plastic?
Yes we agree! As a company we are working towards eradicating plastic completely from our packaging and are proud to have the working towards plastic free badge. Most of our continued development will go into sourcing alternative materials. For now- if you want completely plastic free then you can order the product without the pump.
But we can send all our waste back to you? Is that right?
Yes that’s absolutely right. We want to take full responsibility for the life cycle of our product and we want to make it as easy as possible for you to help us do this. All we ask is your commitment to sending the pouches back in the pre-paid recycling bags, as well as sending back any aluminum bottles that you will not be using. We can sterilize and reuse these for the next customer. This effort will ensure your bathrooms and beauty and personal care routines stay conscious!!!!